How to Set a Filter to Display Only Soldout Art Indicated by Yes

How to Nourish

HOW TO ATTEND

HOW TO Nourish

Experience films and conversations that spark your curiosity and challenge your worldview. You can nourish AFI DOCS via a pass or tickets (or "unlocks"), which allow for individual flick or event purchase. Starting on June 8, yous will have the opportunity to pre-social club individual films, programs, events and special presentations* y'all would like to view during AFI DOCS, June 22-27. We will have limited in-person screenings at the AFI Silverish Theatre with individual tickets for sale. New films and events will be scheduled each day of the festival, with captivating conversations and Q&As with the filmmakers following almost every film. Some Q&As will be live with some ability to interact via chat; if you miss a live Q&A, a recorded version will exist fabricated bachelor to view.

Due to restrictions from filmmakers and film distributors, films and events are available for a limited fourth dimension and with limited capacity – and they can sell out. Nosotros strongly recommend selecting or purchasing the films and events y'all want to attend before the festival begins on June 22.

In one case a film you take selected becomes available, you lot will take 48 hours to showtime watching. Once you begin, you'll have 48 hours to stop watching. Subsequently you unlock a program, note the amount of time you have to begin and finish watching a detail motion picture . Special Presentations are i-dark-simply events and volition have unique unlock and viewing windows that will be listed on the screening page.

PASSES:

Picture show Pass ($100)

A Film Laissez passer is the best way to well-nigh attend AFI DOCS! With access to over l films, a Motion picture Pass* allows you to "unlock" and scout peachy programming in Features, Cinema'due south Legacy, Guggenheim Symposium, DOCS Talks, Shorts and Episodic sections. New films and events will be scheduled each day of the festival, with captivating conversations and Q&As with the filmmakers following nearly every movie. In addition to access to AFI DOCS 2021, you will receive a free i-year AFI Rising Star Membership to stay up to date on all things AFI.

Please note: The FILM Pass does NOT allow access to Special Presentations, AFI DOCS Industry Forum or in-person screenings at the AFI Silvery, which require individual tickets or unlocks. Films are available for a express time and with express capacity. Later on you unlock a program, note when the film becomes available and the amount of time you have to begin and finish watching a particular film.

BUY Motion-picture show Pass

Industry Pass ($100)

Delight note: Industry Passes are available to qualifying individuals from film-related fields (distributors, film educators, filmmakers, etc.).

With access to over fifty films, the Industry Laissez passer* allows you to "unlock" and watch dandy programming in Features, Cinema's Legacy, Guggenheim Symposium, DOCS Talks, Shorts and Episodic sections. New films and events will be scheduled each 24-hour interval of the festival, with captivating conversations and Q&As with the filmmakers following most every film. In add-on to access to AFI DOCS 2021, yous will receive a free one-year AFI Rising Star Membership to stay upward to date on all things AFI.

Sectional to the Industry Laissez passer, passholders will also have admission to "unlock" and nourish sessions at the AFI DOCS Industry Forum and receive invitations to private manufacture-related networking opportunities.

Please note: The Manufacture Laissez passer does not allow admission into Special Presentations or in-person screenings at the AFI Silver, which require private tickets or unlocks. Films and AFI DOCS Industry Forum sessions are available for a express time and with express capacity. Afterwards you unlock a plan, annotation when the moving-picture show becomes available and the amount of time you have to begin and terminate watching a particular film.

Purchase Manufacture Pass

Pic and Industry Pass Fine Print:

The Film Pass is geo-blocked to the USA and all events/screenings will be in Eastern Daylight Time.

Films are available for a express time and with express capacity. Passes are not-transferable. Upshot is not rated and viewer discretion is advised.

One time the film becomes bachelor, you will take 48 hours to begin watching the flick and so 48 hours to conclude viewing. After yous unlock a program, note the amount of fourth dimension yous take to brainstorm and finish watching a detail film.

Films can "sell out," which volition be indicated past "Sold Out."

Passes do not grant access to Special Presentations or in-person screenings at the AFI Argent.

BUY PASSES

Individual Picture show & Event Admission:

Tickets Available June 8

To become your ticket, get to the individual picture show or result page and click "pre-order now." Notation: Once a film becomes available to view, it volition say "unlock" instead of pre-order. AFI Star Level and to a higher place members receive twenty% off tickets to Individual Films and Programs. Go A MEMBER

Individual Films and Programs

• Individual films and programs volition exist available for $10 to unlock.
• AFI Star Level and above members receive xx% off tickets to Individual Films and Programs – Go A MEMBER

Special Presentations

• Special Presentations will be bachelor for $15 to unlock.*

AFI DOCS Industry Forum

• Individual Manufacture Forum sessions will be available for $10 to unlock.
• AFI Star Level and above members receive 20% off tickets to Individual Films and Programs – Get A MEMBER

AFI Silver Screenings

• In-person screenings at the AFI Silvery Theatre and Cultural Center located in Silver Spring, MD, will be bachelor for $xiii. If you are a member of AFI, tickets will be $11.

Costless Programs

• Celebrate the art of documentary filmmaking and groundbreaking filmmakers with this year'due south complimentary programs:
  • Cinema's Legacy
  • DOCS Talks
  • Guggenheim Symposium

Ticket Fine Print

Festival is geo-blocked to the USA and all events/screenings volition be in Eastern Daylight Time.

Tickets are automatically linked to the ticket buyer's account on Eventive, the platform where all AFI DOCS programs will exist made available to view.

In one case the film becomes bachelor you will have 48 hours to begin watching the film and then 48 hours to conclude viewing. Later you unlock a program, please make certain to note the amount of time you have to begin and terminate watching a particular film.

*Special Presentations may have different availability windows. Special Presentations are ane-dark-only events and will have unique unlock and viewing windows that will be listed on the screening folio.

All films are available to viewers in the United States. Film views are express, and films tin "sell out," which will be indicated by "Sold Out."

Delight annotation: No refunds or exchanges. Unlocks are not-transferable. Events are not rated and viewer discretion is advised.

BUY TICKETS

AFI DOCS VIRTUAL FESTIVAL PROGRAM

Please annotation all screening and events are geo-blocked to the United States, excluding US Territories and will have limited chapters.

SECTIONS

Special Presentations

Featuring the opening and endmost night films, this section spotlights the highest-contour and almost predictable documentaries of the festival.

• One-fourth dimension-only screenings during the festival with different availability and viewing windows.
• $fifteen to "unlock"
• Passes not applicable

Documentary Feature & Series

A collection of original perspectives, enlightening stories and daring explorations of the people and globe effectually united states, in characteristic and serial form. Available for viewing June 23-27.

• Films launch at Noon EDT on a specific day during the festival and remain available to watch until eleven:59 p.m. EDT on June 27 or until it sells out, whichever comes first. Once a film you have selected becomes bachelor you will have 48 hours to get-go watching. One time y'all begin, you'll accept 48 hours to finish watching.
• Use Moving-picture show Pass or $10 to "unlock"
• AFI Star Level and above members receive 20% off tickets to Individual Films and Programs – BECOME A Fellow member

Short Motion-picture show Competition

Curated from hundreds of entries, this year'southward brusque documentary films highlight unique voices from around the world – presented in four programs. Bachelor for viewing June 23-27. The Grand Jury Prize qualifies for the Documentary Short Film category of the annual Academy Awards.

• Films launch at Noon EDT on June 23 and remain available to sentry until 11:59 p.chiliad. EDT on June 27 or until it sells out, whichever comes commencement. Once a plan you lot have selected becomes available y'all will have 48 hours to showtime watching. Once y'all begin, you'll have 48 hours to finish watching.
• Use Film Pass or $10 to "unlock"
• AFI Star Level and above members receive 20% off tickets to Private Films and Programs – BECOME A MEMBER

Cinema's Legacy

Presenting honey classics and forgotten treasures.

• Free screenings available for viewing June 23-27. Films launch at Noon EDT on June 23 during the festival and remain available to picket until eleven:59 p.m. EDT on June 27 or until information technology sells out, whichever comes first. Once a film you accept selected becomes available you volition take 48 hours to outset watching. Once you begin, y'all'll take 48 hours to finish watching.
• Gratuitous to "unlock"

AFI Industry Forum

This series of panels, conversations and meetings presents a variety of networking and professional development opportunities for filmmakers, industry professionals and documentary enthusiasts.

• Scheduled live events, June 22-26
• Utilize Manufacture Laissez passer or $10 to "unlock"
• AFI Star Level and above members receive xx% off tickets to Individual Films and Programs – BECOME A Member

AFI Silvery

Host of AFI DOCS in-person screenings, the AFI Silverish Theatre and Cultural Center is a state-of-the-art moving prototype exhibition, education and cultural center located in Silver Spring, MD.

• Schedule for in-person screenings at the AFI Silver to be announced June 8
• Individual tickets $13 and $11 for AFI Members
• Passes not applicable

Guggenheim Symposium

Named after award-winning filmmaker Charles Guggenheim, this intimate effect celebrates masters of the non-fiction fine art form who inspire audiences by documenting and examining the human status.

• Costless to "unlock"

DOCS Talks

Intimate conversations with thought leaders, filmmakers and special guests from this year's dynamic not-fiction films to catalyze national conversation and engage audiences. June 23-26.

• Free to "unlock"

Shut

Ways to Watch

Ways to Sentry

How practise I lookout man films on my computer?

You can hands sentinel films on your figurer.

To view content in the highest available resolutions (including 1080p as well equally 4K/UHD when available), ensure you are using one of the following browser/device combinations:

• Safari on macOS
• Border on Windows
• Safari on iOS
• Chrome on Android
• Eventive TV app for Apple tree TV, Amazon Fire Telly and Roku

Other browsers beyond these will withal offer Hard disk resolution; however, the higher up combinations allow for the maximum levels of secure stream quality. To ensure your computer meets organisation requirements go to our Information technology department for specs.

How do I know the Screening Platform (Eventive) will work on my Goggle box or Computer?

Visit the Eventive Device Compatibility page and follow the steps to unlock a gratuitous test video.

• You can test your device(southward) for compatibility with our platform
• Ostend that you lot are able to make a purchase
• Confirm that yous are receiving confirmation emails one time a purchase has been completed

If you lot are unsure your devices are compatible, delight refer to the rest of this FAQ for devices that are Eventive compatible.

Can I watch the films on my Tv set?

Yes, there are various options for viewing on your Idiot box such every bit HDMI from your estimator to your Telly, Chromecast, AirPlay, or utilizing apps on Apple Tv, Amazon Fire Goggle box or Roku (Apps volition launch the calendar week of festival).

How to connect via HDMI Cable?

One manner to lookout man on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cablevision.

• Brand sure your calculator is shut enough to your television set for the HDMI cable to reach between them safely.
• Connect one end of the HDMI cable into an available HDMI port on the TV. Take annotation of the HDMI input number it is beingness connected to.
• Plug the other terminate of the cablevision into your laptop'south HDMI out port.
• Set the TV to the HDMI Inputport that the estimator is connected to using the source or display button on your TV remote.
• If your computer'south display does non automatically appear on your television screen, yous may need to have the computer manually notice the brandish.
• Windows: Correct-click on the desktop > Display Settings > Click Detect > Click the "Multiple displays" driblet-down box and select "Duplicate these displays") > Click Apply.
• Mac: Get to the Apple Card > choose System Preferences > Choose the "Displays" panel > Concur down the "Option" central to show the "Detect Displays" button – note that it replaces the 'Gather Windows' button > Click on "Detect Displays" while holding downwardly Option to apply the function as intended.

Here is a guide on how to connect an HDMI cable to your computer: https://www.wikihow.com/Connect-HDMI-to-Idiot box

How practice I bandage to a device?

If yous have an Apple Goggle box, Chromecast (3rd gen or subsequently), or a smart TV enabled with AirPlay or Chromecast, gear up your estimator, mobile device or browser to "AirPlay" or "bandage" to the Television set device. Unlock the program on Eventive Virtual, then set your player window to full screen using the icon at the lower correct.

Chromecast will work on select Android devices, see instructions higher up. Chromecast on iOS devices are not compatible with the Eventive platform.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT let protected content to play.

Chromecast:

Stream directly from a tab in the Chrome internet browser to a Goggle box connected to a Chromecast device from your Mac or PC computer. Annotation: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad. Once your Chromecast is fix you can stream directly from your computer.

• On the video page, open up the Chrome menu in the upper right corner of the window (or the View card) and select Cast. Make sure the tab you want to be displayed is the ane you are selecting to bandage.
• Select your Chromecast source (consider selecting Chrome tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.
• To disconnect from Chromecast, click the blueish Terminate icon next to your casting destination.
• If there are whatever issues with the Chromecast stream, endeavour setting the video to a lower quality.

Nonetheless having trouble? Here's a guide on how to use Chromecast from your estimator.

AirPlay:

https://back up.apple.com/en-us/HT204289

Stream video from your iPhone, iPad, or iPod affect

1. Connect your device to the same Wi-Fi network as your Apple Tv or AirPlay 2-uniform smart TV.
2. Observe the video that you want to stream.
3. Tap . In some third-political party apps, you might need to tap a different icon first.* In the Photos app, tap , and then tap .
4. Cull your Apple TV or AirPlay two-uniform smart Telly. Need aid?

To terminate streaming, tap in the app that you're streaming from, then tap your iPhone, iPad, or iPod impact from the list.

*Some video apps might not support AirPlay. If you can't utilise AirPlay with a video app, bank check the App Store for tvOS to see if that app is available on Apple tree TV.

If video automatically streams to an AirPlay device

Your device might automatically stream video to the Apple tree Telly or AirPlay ii-compatible smart Telly that you lot frequently use. If yous open a video app and see in the upper-left corner, then an AirPlay device is already selected.

To use AirPlay with a unlike device, tap, then tap another device, or tap "iPhone" to finish streaming with AirPlay.

Stream video from your Mac

5. Connect your Mac to the same Wi-Fi network as your Apple Television receiver or AirPlay 2-compatible smart TV.
6. On your Mac, open the app or website that y'all want to stream video from.
7. In the video playback controls, click .
8. Select your Apple Television receiver or smart TV. Need help?

To stop streaming video, click in the video playback controls, then choose Turn Off AirPlay.

How practise I use Apple tree Telly, Roku or Amazon Burn Idiot box AFI+ or Eventive TV app?

Apple Tv set

Please download the AFI+ or Eventive TV app from the Apple Television set App Store (attainable via your TV). When you lot open the app the first time, you'll see an activation lawmaking. On some other device, please navigate to scout.eventive.org/television set, then login if necessary and employ the code to connect your account.

Please note that you volition non be able to buy films or events from the app; you lot will demand to select your films and events via your computer or smartphone starting time. Once you have unlocked your selected films and events, the content will be available on the app.

If y'all ever demand to re-activate the TV app, y'all can select TV app setup by hovering over the login ID circle at the upper right of the device screen.

To activate your Idiot box Device: https://spotter.eventive.org/tv

Amazon Burn Television set

Open your Amazon Firestick or Amazon Fire Boob tube and navigate to the magnifying glass icon to search.
Enter AFI+ or Eventive Television set in the search field and select the app when it appears, adjacent press the downwards push button on your remote to navigate to "Apps and Games" where you will find the app. Y'all can also add the AFI+ or Eventive TV app to your Amazon Fire TV via the Amazon website.

Select the app and install on your device. Once installed you volition and then see a half-dozen character lawmaking you will enter into your business relationship settings at watch.eventive.org/tv.

In one case you have entered the code your Amazon Burn Idiot box will show all of the content yous take unlocked for viewing via some other device such as a laptop or mobile device.

To activate your TV Device: https://watch.eventive.org/tv.

Roku

To employ the AFI+ or Eventive Tv set app on Roku, search for AFI+ or Eventive TV in the Roku Aqueduct and store on your Roku. You lot tin also add them to your Roku via the Roku website.

Once you have installed the app, open up it and follow the instructions to login. All of your unlocked content will be bachelor on the app. If a film or event has non already been unlocked, you lot'll have to unlock it on another device such equally a laptop or mobile device first.

To activate your Tv Device: https://scout.eventive.org/television set

How can I watch content in the highest possible resolution?

To view content in the highest available resolutions (including 1080p equally well as 4K/UHD when available), ensure y'all are using one of the following browser/device combinations:

• Safari on macOS
• Edge on Windows
• Safari on iOS
• Chrome on Android
• AFI+ or Eventive Tv set app for Apple TV, Roku, and Amazon Fire Tv set
• Chromecast from all browsers

Other browsers beyond these volition still offer HD resolution; however, the above combinations let for the maximum levels of secure stream quality.

I'm seeing a black screen where the movie should be, but audio plays normally.

If you are using an external display, try disconnecting the brandish. Your brandish may non support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, attempt switching to Google Chrome. If you are on a mobile device, try letting the moving picture play for xv seconds. If none of these steps help, please contact the states using the live chat at the bottom of the page.

My movie won't play! (General troubleshooting steps)

First, make sure that you lot are logged in with the right Eventive business relationship. If you lot are logged in correctly, you will see a circle with the initials of the account holder in the upper right corner of the page. If you are non logged in, you volition instead see the word "Login" at the upper right corner of the page. Click "Login" and enter the desire account credentials.

If yous are properly logged in and you lot however cannot play your picture show or result, please ostend that yous are not on a VPN (Virtual Individual Network.) Eventive'due south content protection protocol does not allow VPN admission. If all you lot run across in the actor window is a black screen, delight click or tap on the window to actuate player controls.

If you still cannot play your moving-picture show or event, please refer to the IT Support department of this page, the Eventive FAQ Guide or electronic mail the states at [email protected]

Close

FAQs

FAQs

Can I scout films and events outside of the United States?

All films and events are restricted for viewing past those only in the United states of america, excluding US Territories.

When are films and events bachelor?

Starting on June eight, you tin can brainstorm pre-ordering films and events you lot would like to view during AFI DOCS, June 22-27. New films and events will exist fabricated bachelor to view each day of the festival.

How long do I have to start watching the pic or consequence?

When films and events become available to view online, y'all will have 48 hours to begin watching and an boosted 48 hours to complete your viewing experience.* Once you lot unlock the motion picture or event, you will see an indication of how long you have to start watching beneath the viewing window on the film page. Afterwards you've started watching, the indication will adjust to brandish remaining time to cease.

*Please note that Special Presentations screenings are ane– nighttime– just events and will accept different availability and viewing windows.

How does my pass piece of work?

The Film Laissez passer allows you to unlock a film once and is automatically linked to your account on Eventive. Use your Pic Pass to sentinel characteristic films, shorts programs, Cinema'southward Legacy and DOCS Talks. The Motion-picture show Pass does non let access to Special Presentations, AFI DOCS Industry Forum or in-person screenings at the AFI Silver, which require individual tickets or unlocks.

The Industry Passes are available to qualifying individuals from movie-related fields (distributors, movie educators, filmmakers, etc.). The Industry Pass includes access to feature films, shorts programs, DOCS Talks, Movie theater'southward Legacy and AFI DOCS Industry Forum. Manufacture Pass does non allow admission to Special Presentations or in-person screenings at the AFI Argent, which require individual tickets or unlocks.

Please note: Festival is geo-blocked to the USA and all events/screenings volition be in Eastern Daylight Time. Films are bachelor for a limited time and with limited capacity. We strongly recommend pre-ordering your choices earlier the Festival begins, as films have limited views available and tin sell out fast. After unlocking your flick, take note of the amount of time you have to begin and finish watching it. One time a film y'all have selected becomes available you will accept 48 hours to get-go watching. Once y'all begin, you'll have 48 hours to cease watching.

Passes do non allow access to Special Presentations or in-person screenings at the AFI Argent, which require private tickets or unlocks.

Special Presentations screenings are one – night – only events and will accept different availability and viewing windows. No refunds or exchanges. Passes are non-transferable. Event is non rated for content and viewer discretion is advised.

How do I purchase an individual motion picture or event?

If you would like to buy an individual picture or upshot, head to the virtual festival folio by visiting DOCS.AFI.com. Hither you tin browse through all the available programs. Starting on June viii, you tin can buy an private programme past selecting "Pre-Lodge" or "Unlock" and then enter your email address to either login or create an Eventive account. You will and then be prompted to enter your credit card information to consummate the purchase.

• AFI Star Level and higher up members receive 20% off tickets – Get A MEMBER

How Practice I Become an AFI Fellow member?

AFI Members get more than. To enjoy all the AFI DOCS membership benefits, discounts and more, become a member at AFI.com/Join.

Individual Flick & Result Access:

Starting on June eight, exist certain to reserve your spot for the films and events you desire to relish! To get your "ticket," get to the individual motion picture or event page and click "pre-order at present." Note: In one case a motion-picture show becomes available to view, it will say "unlock" instead of pre-order.

Private FILMS AND PROGRAMS

• Individual films and programs will be bachelor for $10 to unlock.
• AFI Star Level and to a higher place members receive 20% off tickets – BECOME A Member

SPECIAL PRESENTATIONS

• Special Presentations will be bachelor for $15 to unlock.*

AFI DOCS Manufacture FORUM

• Individual Forum sessions will be available for $10 to unlock.
• AFI Star Level and to a higher place members receive 20% off tickets – Get A MEMBER

AFI Silverish SCREENINGS

• In-person screenings at the AFI Silver Theatre located in Silver Leap, MD, tickets will exist available for $13 for not-members and $11 for AFI members. – BECOME A Fellow member

Free PROGRAMS – Be sure to reserve your spot!

• Celebrate the art of documentary filmmaking and groundbreaking filmmakers with this twelvemonth'southward free programs: Cinema's Legacy, DOCS Talks and Guggenheim Symposium.

Ticket Fine Print:

Tickets are automatically linked to the ticket heir-apparent'due south account on Eventive, the platform where all AFI DOCS programs will be made available to view.

Once the film becomes available you will take 48 hours to begin watching the motion-picture show and then 48 hours to conclude viewing. After you lot unlock a programme, note the amount of time you take to begin and cease watching a particular film.

*Special Presentations may have different availability windows. Special Presentations screenings are one-night-only events and will take dissimilar availability and viewing windows.

All films are available to viewers in the United States. Motion-picture show views are limited, and films can "sell out," which volition be indicated by "Sold Out."

Delight notation: No refunds or exchanges. Unlocks are not-transferable. Events are not rated and viewer discretion is brash.

What happens once I purchase my laissez passer or private film or effect?

In one case you buy your pass, you will receive a confirmation email with instructions on how to apply your laissez passer and select your programs. In one case the AFI DOCS programme schedule is live later on June 8, yous can pre-society or unlock your selections.

If you lot purchased a film or event and it is currently available to view, the player volition automatically unlock and allow you to view the content. If you lot pre-ordered a plan, yous will receive a confirmation electronic mail with information on how to access your screening when it becomes available to view. If you lot misplace this e-mail, do not worry – if you are logged into your Eventive account, the content will unlock for yous when it is available.

Please note: Your Eventive login volition exist the aforementioned email and password used to purchase your pass or unlock.

• • AFI Star Level and above members receive twenty% off passes – Get A Fellow member

How do I detect a moving-picture show or issue I unlocked or pre-ordered?

Check your inbox for the order confirmation email and click the "scout at present" button. If you misplaced this email, you tin also admission the My Content Library menu on Eventive. Make certain you lot are logged into your Eventive business relationship so you can run into all the programs you have ordered.

You tin can also visit DOCS.AFI.com and click on the original listing for the program. You volition be taken to the screening page. If you're logged into your Eventive account and already ordered a ticket for that film, you will have the option to "watch now" from the virtual screening page.

I bought the programme and now information technology is telling me to unlock it over again. What do I exercise?

Delight ostend that yous are logged in with the same e-mail address or Facebook login you lot used to purchase the program. Y'all can log in using the login link right beneath the "unlock at present" button or in the upper right corner of the screen.

I accept not received a confirmation email for my pass purchase. How do I access the festival?

Afterwards your purchase, y'all should receive an email from [e-mail protected] regarding your pass guild confirmation. The subject area line should be "Pass Order Confirmation – AFI DOCS." If you did non receive this email to your inbox, please check your spam/junk folders. You can likewise access your content directly by logging into your Eventive account at scout.eventive.org/afidocs If you are withal having trouble, contact us at [e-mail protected].

My pass doesn't include Special Presentations. Can you purchase individual admission to those films?

Yes, you can purchase individual admission to our Special Presentations.

• • • • Please note that Special Presentations screenings are ane-night-only events and volition take different availability and viewing windows.

I clicked on a film and/or issue and it says it is Sold Out? What does that hateful?

Due to restrictions from filmmakers and pic distributors, we volition have a limited number of unlocks available for each film and event. Once nosotros have striking the viewing allotment a film volition be marked as "Sold Out."

Why is a film or event no longer bachelor?

Films and events are available for a limited fourth dimension and tin can only exist viewed inside the availability window. Please bank check the schedule for availability on DOCS.AFI.com. If the viewer does not striking play within that window or conclude watching the film within the allotted time, it volition become unavailable to the viewer.

I have a discount code how practise I redeem it?

Discover the movie you would like to watch on DOCS.AFI.com. Then, select either the "Pre-Order" or "Unlock Now" button on the viewing window. After, you lot will run into a "Have a Discount Lawmaking." link. Click on the link and input your discount lawmaking. Go on to log into your Eventive account or create one if you do not already have one. Once y'all complete your purchase, you can enjoy your film or outcome.

How practice I know the Screening Platform (Eventive) will piece of work on my TV or Computer?

Visit the Eventive Device Compatibility page and follow the steps to unlock a free test video.

• • • • Y'all tin can test your device(s) for compatibility with our platform
      • Ostend that y'all are able to make a purchase
      • Confirm that you are receiving confirmation emails once a purchase has been completed

If yous are unsure your devices are uniform, delight refer to the rest of this FAQ for devices that are Eventive compatible.

How do I watch a livestream or live Q&A?

If you've ordered a program that includes an on-demand title plus a livestream, only select the livestream from the right sidebar and so click "enter livestream" at the designated time. There is a inaugural clock on the livestream window to let yous know when it will start.

If you are watching from Apple TV, Roku and Amazon Fire TV, phone or tablet; you will not be able to participate in the chat. In lodge to participate in the chat, you will need to view from your estimator.

Can I sentry a livestream or live Q&A afterward information technology is over?

Yes, livestreams are recorded and made available to ticket holders for the elapsing of the programme availability window.

Tin can I rewind or start a program over?

Yes, you have consummate access to the entire program during your scout window. One time you click "Watch At present," you take 48 hours to lookout man it. After you've started watching a program, you will see an indication of how much time is left to finish the screening.

Do the films have airtight captioning?

Some films will have airtight captioning bachelor. Films with Airtight Captioning will be marked with CC bachelor.

How to turn on Closed Captions:

On Your Computer/Tablet:

To plough on captions when available only click the cc mark in the tool bar in the correct-hand corner to turn them on or off.

We recommend that all Apple users utilize Safari.

On Roku:

To enable captions, press the star (*) button on the Roku remote and then choose the airtight captions choice in the menu that appears.

You may demand to update your app to version 1.2 if it did non motorcar-update.

On Fire TV:

To enable captions on a title, users need to suspension and then select the settings cog in the upper righthand corner of the screen, and so choose their desired subtitle track.

On Apple TV:

To enable captions on a championship, start your film/screening and then swipe downward on the remote which will reveal the viewing options. At that place yous can select the subtitles/closed captions if available.

Do the films have Audio Description?

Select films will have audio description bachelor, and will be indicated equally AD available (Sound Description) on the film page in the accessibility department.

Within the player, viewers will have the option to switch between the track with the Default Audio, and the rail that includes the Default Audio and Audio Description.

How exercise I vote for the Audition Award?

Films that are eligible for the Audience Award will be notated on the virtual screening page below the actor. Once you have completed viewing your motion picture, y'all will be able to cast your vote. On the virtual screening page, beneath the actor, you will see ratings scaled from one to five, poor to fantabulous. Select your choice and your vote has been cast. If yous are voting on a shorts parcel, select the motion picture within the parcel you would like to vote on from the list on the correct-paw side of the player and select your rating. Practise this for each film within the package.

You tin go dorsum and alter your vote, merely only i vote per account volition exist tabulated.

For health and safety measures audition balloting will not be included for in-person screenings at the AFI Silvery.

When will the honour winners be announced?

Audience Honor winners will be appear the week of June 28.

Can I but spotter films and events on my calculator?

No, you can also watch all our films and events on your Idiot box.

Start, you will need to visit DOCS.AFI.com and purchase your film and outcome selections via your computer or mobile device. Once you have completed your purchase, you can log into the AFI+ or Eventive Television receiver app on Apple Television, Roku, or Amazon Fire Boob tube using your Eventive username and password. Finally, you volition be able to view all your purchased content.

You can besides Chromecast or connect your calculator to your TV via an HDMI cable. More than info on how to watch on your TV in the Ways to Lookout man Section.

Tin can I sentry live events or live streams from the Apple TV, Roku, and Amazon Burn down TV app?

Yes, y'all volition exist able to view live streamed Q&As from your Apple Boob tube, Roku and Amazon Fire TV; nevertheless, you will not be able to participate in the conversation. In society to participate in the chat, you volition demand to view from your figurer. You can also watch alive events from a tablet or smartphone; however, these devices will take limited functionality in the chat.

Does my web browser affect streaming?

We accept had success streaming with Google Chrome, Safari, Firefox, Microsoft Edge and Opera. Nosotros recommend using the latest version of your browser. Net Explorer is not supported. If you are trying to access a program and receive an error bulletin, clear your browser history, and then close and restart your browser.

Why does the epitome quality of the films change sometimes?

The quality of the prototype depends on a few factors, including your internet speed. The player will auto-arrange to your net speed. Your internet speed may change periodically based on how many other users are on your domicile network, the time of mean solar day, etc.

I clicked on a film program, merely it will not play. Why?

Kickoff, brand certain that you are logged in with the correct Eventive account. If yous are logged in correctly, you will see a circle with the initials of the account holder in the upper right corner of the page. If yous are non logged in, you volition instead see the word "Login" at the upper right corner of the folio. Click "Login" and enter the desire business relationship credentials.

If you lot are properly logged in and y'all even so cannot play your movie or event, please confirm that you are not on a VPN (Virtual Private Network.) Eventive's content protection protocol does non allow VPN access. If all you see in the player window is a black screen, please click or tap on the window to actuate player controls.

If you lot however cannot play your motion picture or result, delight refer to the Information technology Support section of this page, the Eventive FAQ Guide or email u.s. at [electronic mail protected].

How do I adapt the volume on the spider web player?

Hover the cursor over the moving-picture show or consequence you lot are currently watching to make the video controls visible. On the bottom left, the sound icon controls the volume. To command how high or low the book is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.

Is my information secure?

Yep. All customer payment info is submitted deeply to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit bill of fare details. While hosted at Stripe, all card numbers are encrypted at residue with AES-256. Stripe's infrastructure for storing, decrypting and transmitting card numbers runs in separate hosting infrastructure and doesn't share any credentials with Stripe's primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the "account settings" link at the upper right while logged in and viewing a specific organization or film folio.

CUSTOMER SERVICE

If you lot need direct help, we volition be available June 22-27 from eleven:thirty a.m.-9:30 p.grand. EDT. If you need help afterward these hours, please email and we volition go dorsum to you equally presently as possible.

AFI DOCS VIRTUAL Client SERVICE
E-mail: [email protected]
PHONE: 301.495.6799

AFI Silverish CUSTOMER SERVICE
Phone: 301.495.6720
Email: [email protected]

More questions? Be certain to check out Eventive's FAQ Guide and y'all can even chat with i of their reps.

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AFI Industry Forum FAQs

AFI Industry Forum FAQs

What happens when I purchase an Industry pass or an unlock to an IndustryForum Result?

Once you lot purchase your pass, yous volition receive a confirmation email with instructions on how to use your pass and select your events. Once the AFI DOCS program schedule is live, you tin pre-society or unlock the Industry Forum sessions you would similar to attend.

If you purchased an event and it is currently available to view, the role player will automatically unlock and permit you to view the livestream. If y'all pre-ordered an event, yous volition receive a confirmation email with information on how to access the livestream when it becomes available. If you misplace this electronic mail, practise not worry – if you are logged into your Eventive business relationship, the content volition unlock for you lot when it is available.

If an Industry Forum event or livestream is already in progress, tin can I nevertheless attend?

Yes. You may bring together the upshot or livestream if information technology is withal underway.

If I'1000 non able to watch an Manufacture Forum result alive, will the recordings exist bachelor later?

Yes, the recordings for the Forum upshot will be bachelor for the duration of the Festival here.

How tin can I ask a question during a alive Industry Forum issue?

If the upshot includes an audience Q&A, there will be instructions about using the chat function on the Eventive window during the panel.

Customer SERVICE

If you lot need direct aid, nosotros will be available June 22-27 from xi:30 a.m.-9:30 p.m. EDT. If yous need help subsequently these hours, delight email and we will go back to you lot as shortly as possible.

AFI DOCS VIRTUAL CUSTOMER SERVICE
EMAIL: [email protected]
Phone: 301.495.6799

AFI SILVER CUSTOMER SERVICE
Phone: 301.495.6720
EMAIL: [email protected]

More questions? Be sure to cheque out Eventive's FAQ Guide and you tin even chat with ane of their reps.

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Information technology Support

IT Support

What are the system requirements?

You can picket content on PCs running Windows vii+ and Intel-based Macs running macOS ten.12+. You tin likewise sentinel films on Android tablets and phones using Chrome and on iPhones and iPads using Safari.

If you lot have an Apple tree TV, Amazon Fire TV or Roku device, you lot can use our defended AFI+ or Eventive TV app. If you lot accept a Chromecast, you tin can bandage to it from Chrome on your computer or Android phone. Detailed instruction can be establish listed in the Ways to Watch Section.

What are the requirements for Windows computers?

Windows 7, Windows eight.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge and Opera. We recommend using the latest version of your browser. Internet Explorer is non supported.

What are the requirements for Mac computers?

macOS 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari and Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you tin can watch content using Safari on iOS 11.2 or after.

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our defended EVENTIVE Television receiver app to watch on your TV.

Can I sentry content on my Android device?

Yes, yous tin can watch content using Chrome on Android half dozen.0 or subsequently.

If Chromecasting, you lot must have a 3rd generation or later on Chromecast device.

To Chromecast from a mobile Android device:

• Brand sure your mobile phone or tablet is on the same WiFi network equally your Chromecast device.
• Tap the "Cast" icon in the lower righthand corner of the actor. If no icon appears, this means casting is non supported on your device.

To Chromecast from figurer:

• Open the content in the Google Chrome browser.
• Click the "Bandage" icon in the lower righthand corner of the player. If no icon appears, this means casting is non supported on your device.

How can I lookout content in the highest possible resolution?

To view content in the highest available resolutions (including 1080p as well equally 4K/UHD when available), ensure you are using one of the following browser/device combinations:

• Safari on macOS
• Edge on Windows
• Safari on iOS
• Chrome on Android
• AFI+ or Eventive TV app for Apple TV, Amazon Fire TV and Roku

Other browsers across these will however offering Hd resolution; however, the above combinations let for the maximum levels of secure stream quality.

Why does video playback stall or not play smoothly?

We utilize adaptive bitrate streaming which means the streaming quality will automatically accommodate based on your net speed. If your internet connectedness is poor or inconsistent you may experience bug during playback. If you're on WiFi, try moving closer to your router. You may also endeavour connecting directly to your router via an ethernet cablevision.

For a proper viewing feel, ensure yous have a stiff, stable net connexion. You can check your internet speed easily by going to speedtest.net.

At 7mbps or higher, you will be running at a playback of 1080p or higher and your quality volition be optimal.

At 4mbps or lower, yous volition be running at a playback of 720p or lower, which volition provide you lot a poor viewing quality.

Client SERVICE

If you need direct aid, nosotros will be available June 22-27 from xi:30 a.1000.-9:30 p.m. EDT. If you need aid after these hours, please email and nosotros volition get back to you equally shortly as possible.

AFI DOCS VIRTUAL Client SERVICE
Email: [email protected]
PHONE: 301.495.6799

AFI Silverish CUSTOMER SERVICE
Telephone: 301.495.6720
Email: [e-mail protected]

More questions? Exist certain to check out Eventive'due south FAQ Guide and you can even chat with 1 of their reps.

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Customer Service

Customer Service

If y'all need directly assist, we will exist bachelor June 22-27 from 11 a.thou.-ix:30 p.yard. EDT. If you lot need help afterwards these hours, please email and we will become back to you every bit soon every bit possible.

AFI DOCS VIRTUAL Client SERVICE
EMAIL: [e-mail protected]
PHONE: 301.495.6799

AFI SILVER Customer SERVICE
PHONE: 301.495.6720
EMAIL:[email protected]

More questions? Be sure to check out Eventive's FAQ Guide and yous tin can even conversation with 1 of their reps.

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In-person at the AFI Silver

In-person at the AFI Silver

Where is the AFI Silver Located?

AFI Silvery THEATRE AND CULTURAL Eye
8633 Colesville Road
Silver Spring, MD 20910

Will there be reserved seating?

Currently, all tickets are reserved seating only. Two seats of distance betwixt dissimilar parties of guests volition be blocked off in the interest of patron comfort.

What are your box part hours?

The box part opens 30 minutes before the first screening of the day and closes 15 minutes after the last bear witness of the twenty-four hours.

Will at that place be a standby line?

We will not have standby available for in-person screenings at the AFI Silver due to COVID compliance and reserved seating needs.

Are masks required?

Yes. To protect yourself and others, all guests are required to wearable masks as they enter and relish movies at our theatres.

Will there be Q&As after the screenings?

For health and prophylactic reasons, there will be no in-person Q&Equally at the AFI Silverish. Select picture show screenings at AFI Silver volition have pre-recorded Q&Every bit that play subsequently the film ends.

How practice I get to the AFI Argent Theatre?

DIRECTIONS

The AFI Silver Theatre is located at 8633 Colesville Road — at the intersection of Colesville Road and Georgia Artery — in the heart of the new downtown Silver Jump.

Past Car: The AFI Silver Theatre is less than 2 miles southward of Beltway exit 30 (Colesville Road) and leave 31 (Georgia Artery). The theatre is likewise convenient to the Bethesda area via East-West Highway, and a short drive from downtown Washington via 16th Street, NW.

Past Metro: The AFI Silverish Theatre is located on Colesville Road, just two blocks north of Metro'due south Scarlet Line station in Argent Spring.

Past Ride-On Bus: The Silver Spring station is served by Ride-On routes one, ii, 3, iv, 5, 8, nine, xi, 12, xiii, 14, xv, xvi, 17, 18, 19, 20, 22, 28.

By Metrobus: The Argent Leap station is served past Metrobus routes 70, 71, J5, F4, F6, JH1, J2, J3, J4, Q2, S2, S4, Y8, Z5.

Where tin I park?

AFI Silvery Theatre is conveniently located near several public parking garages. Both the Wayne Artery Garage and the Town Foursquare Garage offer Gratis parking after seven:00 p.1000. on Monday–Friday. Parking is also FREE all day on weekends and holidays.

The Wayne Avenue Garage is located on Wayne Artery, between Georgia Avenue and Fenton Street.

The Town Square Garage is located on Fenton Street, between Roeder Route and Ellsworth Bulldoze.

For boosted parking options, visit silverspringdowntown.com.

Are in that location whatever changes to seating in the auditorium?

To enable adequate social distancing, seating capacities are limited for your safety and the safe of others. These limitations volition always encounter or exceed state and local regulations.

What steps are existence taken to protect moviegoers?

• Enhanced Cleaning Procedures: Common areas and high touch points will exist routinely disinfected throughout the day. There volition be actress fourth dimension between movies so that auditoriums can be cleaned between each starting time.
• Automatic hand sanitizer dispensers will exist available throughout the edifice.
• All AFI Silvery staff have been trained on current procedures and safety measures relating to COVID-19 prevention.
• Social Distancing Standards: Maintain social altitude earlier, during and later on the picture. Signs will be posted throughout the theatre for guidance.
• Reduced Auditorium Capacities: To ensure proper social distancing, seating capacities are limited for your rubber and the safety of others. These limitations will always meet or exceed country and local regulations.

AFI SILVER CUSTOMER SERVICE
PHONE: 301.495.6720
EMAIL: [e-mail protected]

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Source: https://docs.afi.com/how-to-fest/

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